Refund policy

At Queen Cuisine Lakay, we are committed to providing you with authentic Haitian cuisine prepared with care, quality, and attention to detail. Because our products are primarily food and perishable goods, it is important to note that all sales are final. Once an order is confirmed and delivered, we cannot accept returns, exchanges, or issue refunds.

We kindly ask that you review your order carefully before completing your purchase to ensure accuracy. This includes verifying items, quantities, and delivery information.

However, we understand that mistakes and unforeseen issues can sometimes occur. If you receive an incorrect item, if your order arrives damaged, or if there are any concerns regarding the quality of your purchase, please reach out to us immediately. We will do our best to review the situation and provide a fair resolution on a case-by-case basis.

Please keep in mind:

• Refunds are not guaranteed and will only be considered in exceptional circumstances.

• Perishable items cannot be returned under any condition due to health and safety reasons.

• If a refund is approved, it will be processed to your original method of payment within a reasonable timeframe.

Your satisfaction means a lot to us, and while we cannot offer refunds or returns, we are always here to listen and find solutions whenever possible.

For any questions, concerns, or issues with your order, please contact us at:
📧 Contact@queencuisinelakay.com

Thank you for trusting Queen Cuisine Lakay and for being part of our community. We deeply appreciate your support and understanding.