Shipping policy

At Queen Cuisine Lakay, we take great care in preparing and delivering your orders so you can enjoy authentic Haitian flavors, fresh and on time.

1. Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Please note that processing times may be longer during holidays or peak seasons.

2. Delivery Timeframes

• Standard delivery typically takes 2–7 business days, depending on your location.

• Delivery times are estimates and may vary due to factors outside of our control (weather, carrier delays, etc.).

3. Shipping Rates

• Shipping costs are calculated at checkout based on your delivery address and the size of your order.

• Any available promotions or free shipping offers will be clearly displayed at checkout.

4. Delivery Area

• We currently deliver within the United States (update this if you ship internationally).

• Please ensure your delivery address is correct when placing your order. We are not responsible for delays or losses due to incomplete or incorrect addresses.

5. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

6. Damaged or Missing Orders

• If your order arrives damaged or if items are missing, please contact us immediately at Contact@queencuisinelakay.com so we can investigate and assist you.

7. Questions
If you have any questions about shipping, please reach out to us:
📧 Contact@queencuisinelakay.com